Customer Service

With MyAccountAccess, consumers can shop directly from their mobile devices, then carefully record and classify all credit card numbers for online purchases. No more confusion on how to get the correct card.


With an online profile, users can set up multiple accounts for online payments by logging into MyAccountAccess. These “electronic billing” processes are automatically charged from your credit card, so your bills are paid on time. Your online account is set up to be included in online transactions.
Additionally, MyAccountAccess is an organization of more than 15,000 financial institutions in the United States. Millions of consumers use online credit card services for routine payments and transfers. If you don’t have a credit card and want one, request one here.

In general, Elan card services are known to provide excellent customer service and banking services. However, in some cases, you may have difficulty paying your credit card bill. Additionally, customers should report problems or inconsistencies with their accounts by contacting customer service.

As a customer, you can call 800-558-3424 and contact a customer service representative to file your complaint and resolve it as soon as possible. Customer service is available 24 hours a day for cardholders. You can send your credit card payment to the following address if you do not want to pay online from your account. Cardholder Service, P.O. Box 790408, Saint-Louis, MO 63179-0408

Please make sure to provide the correct address when checking out to avoid future issues. If something bad happens to your card (theft or unauthorized access), you can contact support directly at 800-558-3424. You can also get help directly from the My Account access panel. All you need to do is log in and click on Messages.

If you have technical questions about your card, please contact Technical Support at this phone number: 877-334-0460. Cardholder Service: Cardholder Service, P.O. P.O. Box 790408 St. Louis, MO 63719-0408